Website Terms of Use — Excite Suite

1. About these terms

These terms govern your use of the public Excite Suite website at excitesuite.co.uk.

By using the website, you confirm that you accept these terms. If you do not accept them, you should not use the website.

You should read these terms together with our:

Privacy Notice; and
Cookie Policy.

2. About us

Excite Suite is a trading name of FWAI Ltd.

FWAI Ltd is a private limited company registered in England and Wales under company number 16949153.

Registered office:

FWAI Ltd
3rd Floor
86-90 Paul Street
London
England
EC2A 4NE

VAT Registration Number: GB510857305

Email: hello@excitesuite.co.uk

3. Public website and service terms

These terms apply to the public Excite Suite website.

They do not constitute the complete terms governing an Excite Suite account, trial, subscription or paid service.

Accounts, trials, subscriptions and services may be subject to separate:

trial terms;
subscription or service terms;
order forms;
data processing terms;
acceptable use requirements;
support and service level provisions; and
other contractual documentation.

Where separate service terms apply, those terms will govern your use of the relevant account, trial, subscription or service.

Submitting an enquiry, requesting a demonstration or registering an interest does not, by itself, create a contract for the supply of Excite Suite services.

4. Intended users

The website and Excite Suite services are primarily intended for businesses, organisations and professional users.

If you use the website on behalf of a company or another organisation, you confirm that you have authority to act on its behalf.

5. Changes to these terms

We may update these terms from time to time.

The latest version will be published on the website and identified by the date shown at the top.

Your continued use of the website following an update will be subject to the version then in force.

6. Changes to the website

We may update, change, suspend or withdraw any part of the website without notice.

Website content, product descriptions, features, availability and pricing may change.

We do not guarantee that any particular item of website content or functionality will remain available.

7. Website availability

We aim to keep the website available and working properly, but we do not guarantee that:

the website will always be available;
access will be uninterrupted;
the website will be free from errors;
all content will always be current;
every feature will work on every device; or
faults will always be corrected immediately.

We may suspend or restrict access for maintenance, security, operational, legal or business reasons.

8. Information on the website

The website provides general information about FWAI Ltd, Excite Suite and related products and services.

Although we take reasonable care when preparing website content, it may not always be complete, current or suitable for your particular requirements.

You should confirm important specifications, functionality, pricing, availability and contractual requirements with us before relying on website information or making a business decision.

Unless expressly stated otherwise, website content does not constitute legal, financial, technical or other professional advice.

9. Product descriptions, screenshots and demonstrations

Descriptions, images, illustrations, screenshots, videos, demonstrations, example workflows and sample data are provided to explain the nature or intended operation of Excite Suite.

They may include:

example or fictional information;
features under development;
planned integrations;
indicative workflows;
configurations that are not included with every subscription;
functionality dependent on a third-party service; or
functionality that is subject to change.

A feature shown or described on the website is not contractually guaranteed unless it is expressly included in a written order or agreement accepted by FWAI Ltd.

Features that are identified as "planned", "coming soon", "in development" or similar are not currently guaranteed to be available.

10. Pricing

Any pricing displayed on the website should be read together with the accompanying description and any applicable service terms.

Unless expressly stated otherwise:

prices are stated in pounds sterling;
prices exclude VAT;
additional usage, implementation, delivery or third-party charges may apply;
eligibility requirements or minimum commitments may apply; and
website prices are not binding until confirmed in a written order or agreement accepted by FWAI Ltd.

We may change published pricing at any time.

A change to published website pricing will not alter an existing contract except where that contract permits the change.

11. Intellectual property

The website and its contents are owned by or licensed to FWAI Ltd.

This includes:

the Excite Suite name and branding;
software and product descriptions;
text;
graphics;
icons;
logos;
layouts;
videos;
images;
screenshots;
demonstrations;
downloadable materials; and
the design and arrangement of the website.

You may view the website and print or download reasonable extracts for your internal business evaluation of Excite Suite.

You must not, without our prior written permission:

copy or reproduce a substantial part of the website;
republish or redistribute website content;
modify or create derivative works from website content;
sell or commercially exploit website materials;
remove copyright, trade mark or ownership notices;
use our branding in a way that suggests an association, approval or endorsement that does not exist;
use website content to develop or promote a competing product or service; or
use automated tools to extract, scrape or copy substantial amounts of website content.

Nothing in these terms transfers ownership of any intellectual property to you.

12. Acceptable use

You must not use the website:

unlawfully or fraudulently;
to harm, threaten, harass, deceive or defame another person;
to infringe intellectual property, privacy or other rights;
to submit false or misleading information;
to introduce viruses, malware or harmful code;
to attempt unauthorised access to the website, server, accounts or related systems;
to test or scan security without written permission;
to overload, disrupt or interfere with the website;
to scrape or extract information at an unreasonable scale;
to impersonate another person or organisation; or
in a way that may damage FWAI Ltd's systems, reputation or services.

We may restrict or block access where we reasonably believe the website is being misused.

13. Accounts and login information

Where the website permits account or trial registration, you must provide accurate and current information.

You are responsible for:

keeping login details confidential;
choosing suitable passwords;
controlling access through your devices and organisation;
ensuring that authorised users comply with the applicable terms; and
notifying us promptly about suspected unauthorised access.

We may suspend or restrict an account where reasonably necessary to:

protect security;
investigate suspected misuse;
prevent harm;
comply with legal requirements; or
enforce the applicable service terms.

14. Information submitted through the website

You must not submit or upload content through the website that:

is unlawful, defamatory, threatening or discriminatory;
infringes intellectual property, confidentiality, privacy or other rights;
contains malware or harmful code;
contains information you are not authorised to provide;
is deliberately false or misleading; or
is unrelated to the purpose of the form or service.

You remain responsible for the information you submit.

Submitting information through the public website does not transfer ownership of that information to FWAI Ltd.

You give us permission to use the information as reasonably necessary to:

respond to your enquiry;
administer your request;
assess your requirements;
provide the relevant service; and
comply with legal obligations.

Our handling of personal information is explained in our Privacy Notice.

15. Third-party links and services

The website may contain links to websites, platforms or services operated by other organisations.

These links are provided for convenience and information only.

FWAI Ltd does not control third-party websites and is not responsible for their:

content;
availability;
security;
accuracy;
products or services; or
privacy practices.

The inclusion of a link does not necessarily mean that FWAI Ltd endorses the third party.

You should review the applicable terms and privacy information before using a third-party website or service.

16. Linking to our website

You may link to the website in a fair and lawful way that does not:

damage our reputation;
take unfair advantage of our reputation;
suggest an association, approval or endorsement that does not exist; or
misrepresent your relationship with FWAI Ltd.

You must not:

frame the website within another website;
link from unlawful, deceptive or offensive content;
use our logos or branding without permission; or
imply that FWAI Ltd endorses your products, services or organisation.

We may withdraw linking permission where reasonably necessary.

17. Viruses and security

We take reasonable steps to protect the website, but we cannot guarantee that it will always be secure or free from viruses or harmful code.

You are responsible for:

configuring your devices and systems securely;
using appropriate antivirus and security software;
maintaining suitable backups;
protecting your login details; and
using secure internet connections.

You must not knowingly introduce harmful material or attempt to gain unauthorised access to the website or related systems.

18. Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded.

If you use the website for business purposes, to the fullest extent permitted by law:

the website is provided on an "as available" basis;
we exclude implied conditions, warranties and representations relating to the public website;
we are not responsible for loss arising solely from reliance on general website content;
we are not responsible for indirect or consequential loss;
we are not responsible for loss of profit, revenue, business, opportunity, contracts, goodwill, anticipated savings or data arising from use of the public website; and
we are not responsible for the acts, omissions, availability or security of third-party websites or services.

These limitations apply to the public website.

Separate liability provisions may apply to Excite Suite accounts, subscriptions and paid services under the relevant service agreement.

Nothing in these terms affects statutory rights that cannot legally be limited or excluded.

19. Privacy and cookies

We process personal information in accordance with our Privacy Notice.

Our use of cookies and similar technologies is explained in our Cookie Policy and Cookie Settings system.

20. Suspension or termination

We may suspend, restrict or terminate access to the website where:

these terms are breached;
use of the website presents a security, operational or legal risk;
the website is being misused;
we are required to do so by law or a competent authority; or
suspension is reasonably necessary to maintain or protect our systems.

Provisions intended to continue after termination will remain in effect, including provisions concerning intellectual property, liability and governing law.

21. Severability

If any part of these terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed to the minimum extent necessary.

The remaining provisions will continue in effect.

22. No waiver

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

23. Governing law and jurisdiction

These terms and any non-contractual dispute relating to the website are governed by the law of England and Wales.

If you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction.

If you are legally acting as a consumer, you may have additional rights to bring proceedings in the part of the United Kingdom in which you live.

24. Contact us

Questions about the website or these terms can be sent to:

Email: hello@excitesuite.co.uk

Post:

FWAI Ltd
3rd Floor
86-90 Paul Street
London
England
EC2A 4NE